Privacy Policy

1. Introduction

Trilema Middle East FZCO ("Trilema", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit trilema.ae, how we use it, and your rights under the EU General Data Protection Regulation (GDPR), the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and other applicable privacy laws.

By using this website you acknowledge that you have read and understood this Policy.

2. Who We Are

The data controller for this website is Trilema Middle East FZCO, a Free Zone Company incorporated in Dubai Silicon Oasis, UAE, under Licence Number 33786. Our registered address is IFZA PropertY FZCO, Dubai Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates.

For any privacy-related queries, please contact us at contact@trilema.ae.

3. Information We Collect

3.1 Information you provide directly

When you submit our contact form, we collect:

• Full name
• Email address
• Organisation / hospital name
• Country
• Professional role
• Product interest (SALMA RPM, Hospital Digital Twin, or both)
• Your message

This information is submitted voluntarily and is necessary to respond to your enquiry.

3.2 Information collected automatically

When you visit our website, we may automatically collect standard technical data such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected to ensure the technical operation of the site and to improve our content.

4. How We Use Your Information

We use the information collected to:

• Respond to enquiries and requests you submit through our contact form
• Provide information about our products (SALMA RPM and Hospital Digital Twin)
• Improve the content and usability of our website
• Comply with legal obligations under UAE and applicable international law
• Protect the security and integrity of our website

We do not use your information for automated decision-making or profiling, and we do not send unsolicited marketing communications.

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your personal data on the following legal bases:

• Legitimate interests (Art. 6(1)(f)): to respond to your professional enquiries and operate our website.
• Legal obligation (Art. 6(1)(c)): where required to comply with applicable law.
• Consent (Art. 6(1)(a)): where you have explicitly consented to a specific processing activity.

6. Data Retention

We retain contact form submissions for a maximum of 24 months from the date of receipt, or for as long as necessary to manage the enquiry and comply with applicable legal obligations. Technical log data is retained for a maximum of 12 months.

7. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

• Service providers: third-party tools used to operate our website (e.g. Formspree for form processing, hosting providers). These processors are contractually bound to protect your data.
• Legal authorities: where required by law, court order, or governmental authority.

8. International Data Transfers

Our website is operated from the United Arab Emirates. If you access this website from the European Economic Area (EEA) or another jurisdiction, please be aware that your data may be transferred to and processed in the UAE or other countries. Where required by applicable law, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect such transfers.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data ("right to be forgotten").
• Restriction: request that we restrict processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: withdraw any previously given consent at any time.

To exercise any of these rights, please contact us at contact@trilema.ae. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted via our contact form is encrypted in transit using TLS/SSL.

11. Children's Privacy

This website is directed at healthcare professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this Policy periodically.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Trilema Middle East FZCO
IFZA PropertY FZCO, Dubai Silicon Oasis, DDP, Building A1
Dubai, United Arab Emirates
contact@trilema.ae
+971 4 228 52 85